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Showing posts with label Technology. Show all posts
Showing posts with label Technology. Show all posts

Wednesday, August 24, 2011

Enterprise Class Technology Solutions in a High Demand Environment

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Business of all sizes are adopting voice and data technologies including Voice over Internet Protocol (VoIP), Open Session Initiation Protocol (SIP) and Unified Communications (UC) for their enterprise class needs. Enterprise class technology is large enough to allow the cost savings and increased productivity to show much more clearly in a company's performance. This means that while a small company may save say $120 per year for each server that is consolidated, a larger enterprise operation could be saving that number times a hundred, potentially saving as much as $12,000 per year in electricity costs alone.

The most valuable part of this revolution is that such enterprise technology solutions are the most reliable. There was a time when SIP open standards technology was not taken seriously and as a result, major corporations would not adopt it. Once that changed, SIP open standards technology became the next revolution for small and large businesses alike.

Unified Information

Unified communication conveyed the idea of having email, fax and telephone available in one interface for users. VoIP is the backbone technology that is allowing major corporations to realize the UC system, but when coupled with green technology, mobility and interactive collaboration, something new is created and it is called unified information.

Unified information is the concept of interconnecting a company's phone log with its web page analytics to learn when that company's customers are most likely to access both the site and contact customer service. For larger corporations, using this kind of information could allow businesses to reduce dependency on customer service representatives and subsequently reduce their response time by providing web-based information while customers are waiting for a call center representative. This goes beyond the idea of reducing long distance expenses and it is hard to imagine anyone paying a long distance bill these days.

Utilizing Green Power

Utilizing anything green is "the new green," as the new saying goes. In fact, utilizing anything "green" is how companies are starting to realize increases in their operations' profit potential; however, green is also how companies realize the value of social consciousness and ensure their future position. It just makes sense to invest in the benefits of green energy while streamlining the cost of doing business. It is the same with Unified Communications, information and mobility integration. This is how business is going to be done now and in the future, so now is the time to benefit from such synergy.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Monday, August 22, 2011

VoIP Phone Technology for the Small Business

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When it comes to Small to Medium Business (SMB) technology needs, there should be no single point of failure, and there should be only one source for technology needs. Technology is not now, and has never been a cost; it has always been an investment, but business owners do not tend to see it that way. Instead, business owners consider telephone systems a cost in business taking away from the bottom line.

Voice over Internet Protocol (VoIP) technology in the small business sector is an investment, but it is not generally understood as such because of the failure to perceive the opportunities that "business necessities" can present. VoIP technology is not about saving money on long distance charges, but this was how salespeople first convinced buyers to explore this new communications technology and the idea stuck.

Profit from Cost

Green technology is a collection of technologies that reduce the amount of energy needed to run systems and supply the energy that we use on a daily basis. When you combine green technology with open Session Initiation Protocol (SIP) based VoIP technology, the result is a significant opportunity to profit from business operations. This is achieved through the utilization of advanced voice technologies with open SIP standards and leveraging VoIP for voice needs.

In short, you start with an old fashion office phone system and end up with a 21st century communications and voice technology that seamlessly integrates and serves all your voice and communication needs. By speeding up the process of collaboration and communications integration, communicating with your customer base, clients, vendors, service providers, or internally with operations is a seamless and fluid process, saving time, money and assisting any organization's bottom line.

The Green Machine

By using a single MX250 IP PBX server, you can lower the cost of communications even further. A company of up to 250 employees can run on a single server that uses less energy than a light bulb does in the home. While the real cost savings are not to be found solely in the electric bill or the fewer long distance charges, the power savings are also considerable and should be taken into account. The maintenance costs of operating so many servers is also conserved because one MX250 IP PBX server does the work of up to five servers. Most importantly, the speed of business is significantly increased. This means that the profit potential of any business is increased and that is an investment.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Voice and Technology Solutions for Call Centers

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By definition, a call center is a major concentration within a company or other location in which telephone activity takes place including technical and support calls and customer service support calls. Inbound and outbound calling are the major venues for communications and managing who is called, who should call them, and why calling them is a job that usually involves entire rooms full of computers, networking hardware, and telephone systems interfaces. Now, imagine if somebody came in and announced that a single voice technology running on less electricity than a household light bulb would replace this entire process. Well, this is the impact that Voice over Internet Protocol (VoIP) has on enterprise-based call centers, in addition to the small to mid-sized call center operations.

In a major science fiction movie, an artificially intelligent computer named 'HAL 9000' addresses an astronaut by name. In call centers of the 21st century style, as many as 100 to 250 Customer Service Representatives (CSRs) can operate the center using only a single technology. Imagine having an outbound call script that includes the ability to instruct the CSR to offer to send an informational fax to their business headquarters for their boss to review. That is the current state of the art in unified information systems.

Unified communications are powerful as a standalone, but when you integrate features such as video conferencing, you create a true united information system. Any company that drags its feet investing in these communications technologies will lag behind those who do invest readily. 'Green is the new Green' and it is the hot new quote in the investment world. Wind power is growing by leaps and bounds and going green is how money is made in business these days. When a business combines unified information with green technology the door opens to making call centers act as profit centers, not customer service expenses.

In the future, an entire multi-billion dollar corporation will be operated out of the same office space as a modern dentist. That future is now. In the future, people will also have screens that they carry around with them to access anyone on the planet at any time, or even access any piece of information any time, and from anywhere. That future is available at your local technology retailer. There is no good reason for any communications and technology based company to not be adopting these amazing technologies.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Sunday, August 21, 2011

Today's Technology Is Yesterday's Science Fiction

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People who were kids in the 1950s loved Dick Tracy's fantastic two-way wrist radio. Science fiction writers dreamed of combining television with the telephone so people could see whom they were talking to. Far-out Sci Fi writers even conjured up weird stories of people who stayed indoors all the time and communicated with friends and ordered everything they needed for survival over computers that were small enough to fit in a single room.

Communication has come a long way since phones had cranks on them and could only be used to reach a living operator who used a vast switch board to manually connect one phone line to another. There is no need now to tell the operator whether the call is to be person-to person or station-to station. In all likelihood the person you are calling will have the phone in his pocket or on the desk or, in rare cases, in the refrigerator.

Today people store staggering amounts of data on gadgets no bigger than the snub-nosed detective's wrist radio. They can listen to music, watch TV, take pictures, sell stock and order pizza all on the same iThing. The amount of space needed to enable people to communicate with the entire planet has shrunk.

On the other hand, big has gotten bigger. The new flat TV screens are so huge the neighbors can watch your favorite shows from across the street. High definition broadcasting enables viewers to see details that previous generations had to accept on faith.

Of course not everyone is up to speed with the possibilities and dangers of modern communications technology. A well- known public figure might discover that he can send instant pictures of specific parts of his body to an admirer. It might take him a while to realize that those pictures can be seen by people other than the intended recipient.

Some day legislative bodies will probably hold technology training workshops for incoming elected officials. Smart 19-year olds will be brought in to teach aging Solons how to keep up with the latest technological pitfalls. The teachers won't remember that not long ago somebody figured out that if we can put satellites into space we can bounce signals off of them.

Then somebody figured out you can send pictures over telephone lines. Then somebody discovered that anything you can send over phone lines you can send without phone lines. Now people are talking about businesses that are working better and faster because they have VoIP ADSL phone systems.

It's time to invest in the latest telecommunications technology! You can find more information about the VOIP ADSL phone and details about Vox company, now.

Cost Saving Voice Technology

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Generally speaking, business can be reduced to cost and revenue potential. Everything is a function of either one or the other. The production capacity of a manufacturing center versus the cost of operations and cost of goods sold is one example. In the modern business world, nothing ranks higher in importance or impact than an organization's voice technology. A voice technology that unifies an organization and integrates the necessary communication features including mobile voice can add up to a substantial line item in a business cost. However, there are voice technology options that can actually provide greater benefit to unifying an organization while helping to reduce technology and operating costs.

The Cost of Connection

Often, the actual cost of voice technology is not tracked in smaller companies as a separate expense class or line item. If this were the case, the numbers would clearly demonstrate that a small or medium-sized business has tremendous cost savings potential through the adoption of new voice technology. Having made original investments in voice technology, many companies are reluctant to make a new investment. Introducing the benefits of green technology helps many businesses overcome potential objection, but that equates to only partial savings in monthly energy usage.

Common sense would dictate that businesses would in fact adopt new voice technology if it drastically improved internal efficiency and productivity, which increased an organization's bottom line. Typically it is a small investment that results in overall increases in workflow, communication, customer interaction, time management, and cost consolidation utilizing least cost call routing and Voice Over Internet Protocol (VoIP) connections. Staff has the ability to better respond to customer or client needs, offering a greater return on investment.

Green VoIP

Low or no cost long distance utilizing VoIP technology combined with company wide voice integration can seem attractive, but such technologies also helps to eliminate line costs and connections, again lowering a company's cost of doing business. For example, calling your satellite office in Denver should never cost a dime. Your supplier in Texas might just be part of a network that would allow free calling, if you had the open Session Initiation Protocol (SIP) technology necessary to take advantage of it. The cost of electricity will drop, but the real savings will be the gains from implementing such a system and expanding your capacity in the process. Leveraging increased functionality and benefit in your voice technology should be the standard in any company or organization. Green technology, open SIP and VoIP technology allows organizations to succeed at a higher level in business.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.