Effective Phone and Voice Solutions for Branch Offices

From the perspective of an Information Technology (IT) consultant, it is hard to imagine anything more challenging than connecting 15 offices around the country with the corporate headquarters. This kind of project would cost tens of thousands of dollars in hardware alone, and it usually involved months of setting up multiple T1 lines, Private Branch Exchange (PBX) servers and other hardware just to call Boston from Seattle. If a new office were opened, the whole system would require adaptation from the ground up with new extension and networking schematics and data sharing solutions. Thankfully, modern and more innovative voice technology solutions have made this process outdated.

The Branch Exchange

Using Voice over Internet Protocol (VoIP) and open SIP however, modern voice technology not only replaced much of the cost of connecting multiple locations, but it also improved the service, capabilities, and functionality for a business to operate while simultaneously reducing maintenance and operating costs. Sending an employee to the San Diego office for three months used to be a major cost and burden to a business, but with this new generation of Unified Communication technology, employees can travel from office to office with the same ease as moving a desk.

Seamless integration means that while your company has branch offices throughout the nation, it is connected by a single unified voice technology that is easily managed. The reliability of this voice technology helps to eliminate points of failure and creates a scalable system for the end user. Utilizing such voice technology, adding a new branch or satellite office can be done with ease and in a more timely and cost efficient manner.

Distributed Central Control

By implementing a system that is scalable, low-cost, highly integrated and expandable, a companies voice communication system transitions from being a rigid, costly necessity into a flexible, affordable medium that centralizes the flow of work and operations in a distributed network. Call routing across branches, interoffice collaboration and conferencing happens on the fly and facilitates increased production. The cost of all technology tends to reduce over time, which means that the streamlining of costs for Unified Communication and telecommunication networking has allowed more small and medium sized businesses to adopt such voice technology for themselves. Additionally, there are green voice systems which utilize far less power and energy than their counterparts, offering increased savings from a business operating costs and positively impacting their bottom line.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Enterprise Class Technology Solutions in a High Demand Environment

Business of all sizes are adopting voice and data technologies including Voice over Internet Protocol (VoIP), Open Session Initiation Protocol (SIP) and Unified Communications (UC) for their enterprise class needs. Enterprise class technology is large enough to allow the cost savings and increased productivity to show much more clearly in a company's performance. This means that while a small company may save say $120 per year for each server that is consolidated, a larger enterprise operation could be saving that number times a hundred, potentially saving as much as $12,000 per year in electricity costs alone.

The most valuable part of this revolution is that such enterprise technology solutions are the most reliable. There was a time when SIP open standards technology was not taken seriously and as a result, major corporations would not adopt it. Once that changed, SIP open standards technology became the next revolution for small and large businesses alike.

Unified Information

Unified communication conveyed the idea of having email, fax and telephone available in one interface for users. VoIP is the backbone technology that is allowing major corporations to realize the UC system, but when coupled with green technology, mobility and interactive collaboration, something new is created and it is called unified information.

Unified information is the concept of interconnecting a company's phone log with its web page analytics to learn when that company's customers are most likely to access both the site and contact customer service. For larger corporations, using this kind of information could allow businesses to reduce dependency on customer service representatives and subsequently reduce their response time by providing web-based information while customers are waiting for a call center representative. This goes beyond the idea of reducing long distance expenses and it is hard to imagine anyone paying a long distance bill these days.

Utilizing Green Power

Utilizing anything green is "the new green," as the new saying goes. In fact, utilizing anything "green" is how companies are starting to realize increases in their operations' profit potential; however, green is also how companies realize the value of social consciousness and ensure their future position. It just makes sense to invest in the benefits of green energy while streamlining the cost of doing business. It is the same with Unified Communications, information and mobility integration. This is how business is going to be done now and in the future, so now is the time to benefit from such synergy.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Voice and Technology Solutions for Call Centers

By definition, a call center is a major concentration within a company or other location in which telephone activity takes place including technical and support calls and customer service support calls. Inbound and outbound calling are the major venues for communications and managing who is called, who should call them, and why calling them is a job that usually involves entire rooms full of computers, networking hardware, and telephone systems interfaces. Now, imagine if somebody came in and announced that a single voice technology running on less electricity than a household light bulb would replace this entire process. Well, this is the impact that Voice over Internet Protocol (VoIP) has on enterprise-based call centers, in addition to the small to mid-sized call center operations.

In a major science fiction movie, an artificially intelligent computer named 'HAL 9000' addresses an astronaut by name. In call centers of the 21st century style, as many as 100 to 250 Customer Service Representatives (CSRs) can operate the center using only a single technology. Imagine having an outbound call script that includes the ability to instruct the CSR to offer to send an informational fax to their business headquarters for their boss to review. That is the current state of the art in unified information systems.

Unified communications are powerful as a standalone, but when you integrate features such as video conferencing, you create a true united information system. Any company that drags its feet investing in these communications technologies will lag behind those who do invest readily. 'Green is the new Green' and it is the hot new quote in the investment world. Wind power is growing by leaps and bounds and going green is how money is made in business these days. When a business combines unified information with green technology the door opens to making call centers act as profit centers, not customer service expenses.

In the future, an entire multi-billion dollar corporation will be operated out of the same office space as a modern dentist. That future is now. In the future, people will also have screens that they carry around with them to access anyone on the planet at any time, or even access any piece of information any time, and from anywhere. That future is available at your local technology retailer. There is no good reason for any communications and technology based company to not be adopting these amazing technologies.

Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.

Advantages Of VPLS Network Solutions

In today's fast paced business world, keeping up to date with the latest technology can help to ensure the best possible efficiency. Technology is continuously advancing and developing, those businesses that are able to respond quickly to such changes are able to retain their competitive edge. To this end, a VPLS solution is useful for many medium to large size businesses.

VPLS refers to Virtual Private LAN Service, this is a network that utilizes MAC addresses which have Layer 2 Switching, as compared to the Layer 3 MPLS solutions which have become a popular choice. The main advantage on offer through choosing this type of system is that it allows a business to stay in full control of IP routing.

An IT department can be a lot more agile and responsive in fine tuning the installed systems, and dedicate bandwidth to meet the varying level of customer and client demand. With a VPLS network, there is the possibility to carry out a rapid reconfiguration without the need to contact the service provider to take steps by acting upon your needs and requests.

Making changes to this type of network only takes a fraction of time as compared to what would be needed to alter the configuration of a MPLS service. The planning process is simpler, which in itself is an important concept in today's digital intensive business world. It is possible to add new portals and sites easily by changing the router which connects to the network, this is not the case with MPLS, expert network engineers would say that VPLS can be reconfigured in a tenth of the time of a multi protocol layer socket network.

It is suggested that companies which integrate a Virtual Private LAN Service network into their operations are able to have a smoother service which in turn improves customer satisfaction. Any faults or problems that develop can be addressed quicker as they are easy to isolate and fix.

Less downtime and outages result in greater productivity and efficiency overall, priorities can be defined easier which in turn maximizes the efficient usage of the network. Services such as video conferencing can be given more bandwidth during times of peak usage.

Another draw is that with this system, a company can lower costs. There are a number of reasons why this type of network is more affordable, for example, there can be a convergence of services so that traffic can be carried through a single interface, thus reducing the need for multiple lines. What's more, VPLS uses the same principles as LAN, therefore no additional training is required for staff. With fewer and smaller routers as compared with MPLS, this also brings down the costs.

In summary, a Virtual Private LAN Service offers a number of advantages to business. Fast data transfer speeds, ease of use, and relatively low costs are all attractive features. This type of network can enhance the customer experience, and ensure that efficiency and profitability targets are reached with ease. As VPLS is also highly scalable, keeping up with demand is not a difficult issue.

Are you looking for more information on VPLS Networks? If you are considering to get VPLS for your needs, review the information to find out more.